FAQs
Q. How can I place an order?
You can place your order directly through our website at stepineaze.pk or conveniently order through WhatsApp. Simply share your preferred footwear, size, and delivery details with our team, and we'll assist you with your order.
Q. How will my order be confirmed?
Once you place your order through our website or WhatsApp, you’ll receive an order confirmation message on WhatsApp along with your tracking details. Our team may also call you from our official number, +92 324 2611550, to confirm your order or delivery address. Please save our number and make sure to answer our calls so we can process your order smoothly.
Q. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations may not be possible once your order has been processed or dispatched.
Q. Do you deliver across Pakistan?
Yes! We offer Nationwide delivery across Pakistan, bringing your favourite styles right to your doorstep.
Q. How long does delivery take?
Our estimated delivery time is 3–5 business days. Actual delivery times may vary depending on your location and courier operations.
Q. Are there any delivery charges?
We regularly offer free delivery promotions. Currently, products priced above PKR 1,500 qualify for free delivery. Applicable delivery charges for other orders will be displayed at checkout before you confirm your order.
Q. Will I receive tracking details for my order?
Yes. You will receive your order confirmation and tracking details through WhatsApp to help you stay informed about your delivery.
Q. Do you offer Cash on Delivery?
Yes! Cash on Delivery (COD) is available. You can place your order online and pay when your parcel arrives.
Q. Are there any delivery charges on Cash on Delivery orders?
No. Standard delivery is currently free, including for Cash on Delivery orders.
Q. Which other payment methods do you accept?
We offer multiple payment options for your convenience, including Cash on Delivery (COD) and online payment methods. Available payment options will be displayed at checkout when you place your order.
Q. Can I return or exchange my footwear?
Yes. Eligible regular-priced footwear can be returned or exchanged within 7 days of delivery, subject to our Return & Refund Policy. Items must be unused, unworn, clean, and unaltered, with their original shoe box, packaging, tags, and accessories intact.
Learn more about our Return & Exchange Policy
Q. Can I exchange my footwear if I order the wrong size?
Yes. You can request a size exchange within 7 days of delivery, provided the item meets our return conditions and your preferred size is available. Customers are responsible for the return and exchange shipping costs for size or fit issues.
Learn more about our Return & Exchange Policy
Q. What if I receive a damaged, defective, or incorrect item?
We're here to help. Please contact us within 3 days of delivery and provide your order details along with clear photos or videos showing the issue. Once verified, we'll guide you through the appropriate return or replacement process. Stepin Eaze will cover the applicable return or replacement shipping costs for verified cases.
Learn more about our Return & Exchange Policy
Q. Who pays for return shipping?
For returns or exchanges due to size, fit, personal preference, or a change of mind, the customer is responsible for the applicable return and exchange shipping costs. For verified wrong, damaged, defective, or incorrect items, Stepin Eaze covers the applicable return or replacement shipping costs.
Learn more about our Return & Exchange Policy
Q. When will I receive my refund?
Once your returned item has been received and inspected, we will inform you of the outcome. For approved refunds, we normally initiate the refund within 3 business days of approval. The time it takes for the funds to reach you may vary depending on your payment method.
Learn more about our Return & Exchange Policy
Q. How are Cash on Delivery orders refunded?
Approved refunds for Cash on Delivery orders can be arranged through a verified bank account, Easypaisa, JazzCash, or another mutually agreed payment method. Our team will confirm the necessary details with you.
Learn more about our Return & Exchange Policy
Q. Can I return or exchange sale and clearance items?
No. clearance, and final-sale items are not eligible for returns, exchanges, or refunds. Exceptions apply to verified cases involving incorrect, damaged, or defective items, in accordance with our Return & Refund Policy.
Learn more about our Return & Exchange Policy
Q. Can I return footwear that I have worn outdoors?
No. Returned footwear must be unused, unworn, clean, and unaltered. You may try your footwear indoors to check the fit, but outdoor wear or signs of use can make the item ineligible for return or exchange.
Learn more about our Return & Exchange Policy
Q. How many exchanges are allowed per order?
For a change of mind, size, or fit preference, only one exchange is allowed per order, subject to our exchange policy and product availability. However, for verified defective, damaged, or incorrect items, there is no fixed limit on exchanges, subject to verification and the terms of our Return & Refund Policy.
Learn more about our Return & Exchange Policy
Q. How do I choose the right size?
Every product page includes a size chart in the last product image to help you choose the right fit. You can also visit our dedicated Size Chart page to review the available sizes and sizing information before placing your order. If you need further assistance, feel free to contact our team.
Q. Is your footwear suitable for everyday wear?
Our collection brings style and comfort together, with designs created to help you look and feel good. Comfort and fit may vary depending on the style and individual preference, so we recommend reviewing the product details before ordering.
Q. Will the footwear look exactly like the pictures?
We aim to represent our products as accurately as possible. However, slight colour variations may occur due to lighting, photography, or differences in screen settings.
Q. Are all sizes and designs always available?
Availability varies by style and size. Please check the relevant product page for the latest stock information.
Q. Are all Stepin Eaze products medicated?
Not all products are necessarily medicated. We may offer a specific collection of medicated footwear. Please check each product’s description and features carefully to understand its construction
Q. How should I care for my footwear?
To help keep your footwear looking its best, gently remove dust with a soft, dry cloth and follow the care instructions appropriate for its material. Avoid harsh chemicals, excessive moisture, and prolonged exposure to direct sunlight.
Q. Can I wear my footwear in the rain?
Unless a product is specifically described as water-resistant or waterproof, we recommend avoiding heavy rain and prolonged exposure to water to help preserve its appearance and condition.
Q. How can I contact Stepin Eaze?
We're happy to help with product enquiries, sizing, orders, deliveries, returns, and exchanges.
- Email: contact@stepineaze.pk
- WhatsApp / Phone: +92 324 2611550
Q. What should I do if I have a problem with my order?
Please contact our support team with your order number and a clear description of the issue. For damaged, defective, or incorrect items, include photos or videos to help us assess your concern and guide you through the next steps.