Shipping Policy

Last Updated: October 7, 2026

At Stepin Eaze, we aim to make every order experience as smooth and reliable as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with Stepin Eaze, you agree to the terms outlined below.

1. Delivery Coverage

We currently offer delivery across Pakistan, subject to courier service availability in the destination area.

Delivery to remote or restricted-service areas may take longer than standard delivery times.

If your location is not serviceable by our courier partners, we will contact you using the information provided with your order.

2. Order Processing Time

Orders are normally processed and prepared for dispatch within 1–2 business days after the order is placed.

Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.

During sales, promotional campaigns, new launches, or other high-demand periods, processing may take longer than usual.

Once your order has been dispatched, you may receive the relevant tracking information where available.

3. Estimated Delivery Time

After dispatch, orders are generally expected to arrive within:

• Major cities: 2–4 business days

• Other cities and areas: 3–6 business days

• Remote areas: 5–8 business days

These are estimated delivery times only and are not guaranteed.

Actual delivery time may vary depending on the destination, courier operations, weather, public holidays, road conditions, and other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated before order confirmation, depending on the payment and delivery method available for your order.

From time to time, Stepin Eaze may offer:

• Free shipping promotions;

• Reduced shipping charges;

• City-specific delivery offers; or

• Other shipping promotions.

Promotional shipping offers may be subject to minimum order values or other conditions.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders within Pakistan.

For COD orders:

• You are required to pay the full order amount to the courier upon delivery;

• You should ensure that someone is available to receive and pay for the parcel;

• We may contact you to confirm your order before dispatch; and

• Orders that cannot be verified may be delayed or cancelled.

COD availability may vary depending on the delivery location and other operational factors.

6. Order Confirmation

For certain orders, particularly Cash on Delivery orders, our team may contact you through phone or WhatsApp to confirm the order and delivery details.

If we are unable to verify an order after reasonable attempts, we may place the order on hold or cancel it.

Please ensure that the phone number provided at checkout is active and reachable.

7. Tracking Your Order

Where tracking is available, tracking information will be shared with you after your order has been dispatched.

You can use the tracking information provided by the courier to check the status of your shipment.

Tracking updates may take some time to appear after the parcel is handed over to the courier.

8. Delivery Attempts

Courier companies generally make multiple delivery attempts depending on their operational procedures.

Please ensure that you or an authorized person is available at the provided delivery address.

If the courier is unable to deliver the parcel because the customer is unavailable, unreachable, provides an incorrect address, or otherwise fails to receive the order, the parcel may be returned to Stepin Eaze.

9. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

• Name;

• Phone number;

• House or building number;

• Street or area;

• City; and

• Any other relevant delivery information.

Stepin Eaze is not responsible for delivery delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information, contact us immediately.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

10. Failed, Refused or Uncollected Deliveries

If a parcel is returned to Stepin Eaze because:

• The customer refused to accept it;

• The customer was unavailable after delivery attempts;

• The customer could not be reached;

• The delivery address was incorrect or incomplete; or

• The customer otherwise failed to receive the parcel,

the order may be treated as a failed delivery.

If the customer requests the parcel to be shipped again, additional delivery charges may apply.

Repeated failed or refused COD deliveries may result in restrictions on future COD orders.

11. Delays

We work with third-party courier companies to deliver your orders.

Although we aim to meet the estimated delivery times, Stepin Eaze cannot guarantee delivery by a specific date or time.

Delivery may be delayed due to:

• Weather conditions;

• Public holidays;

• Road closures;

• Courier operational issues;

• High order volumes;

• Sales or promotional periods;

• Incorrect address information;

• Remote-area delivery limitations;

• Security or government restrictions; or

• Other circumstances beyond our reasonable control.

Courier delays do not automatically qualify an order for cancellation, refund, or compensation.

If your parcel appears significantly delayed, please contact us and we will assist you in checking its status with the courier.

12. Damaged or Tampered Parcels

Please inspect your parcel at the time of delivery whenever possible.

If the parcel appears severely damaged, opened, or tampered with, please contact us immediately and, where possible, document the condition of the package with photographs or video before opening or accepting it.

If the product inside is damaged or an incorrect item has been delivered, contact us in accordance with our Return & Refund Policy.

13. Missing or Incorrect Items

If your parcel is missing an item or contains an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the parcel and the product received where applicable.

Our team will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

14. Multiple Orders

If you place multiple orders separately, we may dispatch them separately.

Separate orders may have different tracking numbers and delivery dates.

If we combine multiple orders into one shipment where operationally possible, this does not affect the applicable terms of those individual orders.

15. Delivery to Remote Areas

Some remote or less-accessible areas may have limited courier coverage or longer delivery times.

Additional delivery charges may apply in certain locations depending on the courier service available.

If a location is not serviceable, we will contact you to discuss the available options.

16. Delivery Time Estimates

Delivery time estimates are calculated from the date the order is dispatched, not necessarily from the date the order is placed.

Business days generally exclude Sundays and public holidays.

Estimated delivery times may change during peak shopping periods, public holidays, adverse weather, or other circumstances affecting courier operations.

17. Order Cancellation After Dispatch

Once an order has been dispatched, it may not be possible to cancel it directly.

If you no longer wish to receive a dispatched order, the matter may be handled according to our Return & Refund Policy or refused-delivery provisions.

Additional shipping costs may apply where the customer requests a re-delivery or return due to a change of mind.

18. Shipping & Returns

Shipping arrangements for returns and exchanges are governed by our Return & Refund Policy.

For customer-requested returns or size exchanges, such as change of mind or fit-related issues, the applicable return or exchange shipping charges are the customer's responsibility.

For verified cases where Stepin Eaze sends an incorrect, damaged, or defective product, Stepin Eaze will bear the applicable return and replacement shipping costs in accordance with our Return & Refund Policy.

19. Contact Us

If you have questions about your shipment or delivery, please contact us:

Stepin Eaze
Email: contact@stepineaze.pk
WhatsApp: +92 324 2611550
Phone: +92 324 2611550
Website: stepineaze.pk
Location: Karachi, Pakistan

When contacting us regarding an order, please provide your order number so we can assist you more quickly.

Stepin Eaze
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